Terms of service


Terms of Service – Hasta Sutra

Last Updated: May 2026

Welcome to Hasta Sutra. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our website.

1. General Information

This website is operated by Hasta Sutra. Throughout the site, the terms “we”, “us”, and “our” refer to Hasta Sutra.

By accessing or using our website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Information

To place an order, you may be required to provide personal information or create an account.

You agree to:

  • Provide accurate and updated information
  • Keep your account credentials secure
  • Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts involved in suspicious, fraudulent, or abusive activities.

3. Products & Services

  • All products displayed on our website are subject to availability.
  • We make every effort to display product colors and details accurately, but slight variations may occur due to:
    • Screen settings
    • Lighting conditions
    • Handcrafted or fabric-based processes
  • Product prices and availability may change without prior notice.
  • We reserve the right to discontinue or limit any product at any time.

4. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Payments must be completed at checkout using the payment methods available on our website.
  • We currently do not offer Cash on Delivery (COD).
  • In case of payment failure or suspicious transactions, we reserve the right to cancel the order.

All prices listed are in Indian Rupees (INR) and may include applicable taxes unless stated otherwise.

5. Shipping & Delivery

  • Orders will be shipped to the address provided during checkout.
  • Delivery timelines may vary depending on location and courier services.
  • Once an order is shipped, tracking details will be shared via email or SMS.
  • Hasta Sutra is not responsible for delays caused by courier services, weather conditions, strikes, or unforeseen circumstances.

6. Returns & Exchanges

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, store credits, and refunds.

By placing an order on our website, you agree to the terms mentioned in our Return & Refund Policy.

7. Intellectual Property

All content available on this website, including:

  • Logos
  • Images
  • Product photos
  • Graphics
  • Text
  • Designs
  • Website content

is the intellectual property of Hasta Sutra and is protected under applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content without prior written permission from Hasta Sutra.

8. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Use the website for fraudulent purposes
  • Attempt to hack, disrupt, or damage the website
  • Copy or misuse website content
  • Upload harmful software, viruses, or malicious code

Violation of these terms may result in legal action or termination of access to our services.

9. Privacy & Data Protection

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as:

  • Shopify
  • Payment gateways
  • Courier partners
  • Social media platforms

We are not responsible for the policies, content, or practices of third-party websites or services.

11. Limitation of Liability

Hasta Sutra shall not be liable for:

  • Indirect or consequential damages
  • Losses caused by delays in shipping
  • Technical issues or website interruptions
  • Unauthorized access caused beyond our reasonable control

Your use of the website and services is at your own risk.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon posting on this page. Continued use of the website after changes means you accept the updated Terms.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Rajasthan, India.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Hasta Sutra
📧 Email: Hasta.Sutra06@gmail.com
📍 Location: Udaipur, Rajasthan, India
🕘 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST