Privacy policy

Privacy Policy – Hasta Sutra

Last Updated: May 2026

At Hasta Sutra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Payment confirmation details

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage activity
  • Cookies and tracking information

This information helps us improve your shopping experience and website performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and important notifications
  • Manage returns, exchanges, and refunds
  • Improve our website, products, and services
  • Prevent fraud and maintain website security
  • Send promotional emails, offers, and updates (only if you choose to receive them)

We do not sell or rent your personal information to third parties.

3. Consent

By providing your personal information while placing an order, contacting us, or using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

You may withdraw your consent for marketing communications at any time by contacting us or unsubscribing from promotional emails.

4. Payment Security

All payments are processed securely through trusted third-party payment gateways such as Razorpay, Cashfree, PayU, Shopify Payments, or other secure providers.

  • We do not store your debit card, credit card, UPI, or banking information on our servers.
  • Payment gateways follow industry-standard security and encryption practices to protect your data.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep products in your cart
  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic and user behavior

You can disable cookies through your browser settings, but some website features may not function properly.

6. Third-Party Services

We may share limited information with trusted third-party service providers to operate our business effectively, including:

  • Shopify
  • Payment gateway providers
  • Shipping and courier partners
  • Analytics and marketing tools

These providers only receive the information necessary to perform their services and are required to protect your data.

Please note that third-party services may have their own privacy policies, and we encourage you to review them separately.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online platform or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Customer Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of promotional communications at any time

To make any request regarding your data, please contact us using the details below.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, policies, or content of those external websites.

11. Changes to This Privacy Policy

Hasta Sutra reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be updated on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Business Name: Hasta Sutra
📧 Email: Hasta.Sutra06@gmail.com
📍 Location: Udaipur, Rajasthan, India
🕘 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST